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Four quick tips for dealing with difficult peoplePosted on by Julie Deadman
Given the constant pressure on employees to deliver at work, balanced with the need to keep a close eye on costs, its unsurprising that some staff are more difficult to handle than others.
Here are some top tips to help you deal with difficult behaviours.
- Tackle the issue Some people lack self-awareness and may not realise their behaviour is causing difficulty. Remember to approach the conversation in a constructive way though!
- Consider diversity Teams thrive when there is a good mixture of personalities and skill sets. It may be that the “difficult person” simply has a different approach to you.
- Be assertive It’s fine to walk away if someone is being aggressive, or to tell them you are putting the ‘phone down in a similar situation. You can return to the discussion when they have calmed down and can approach things in a better frame of mind.
- Consider health issues The root of some problems may lie deeper than the issues that are surfacing in the workplace. At all times, keep your cool and use logic and a rational argument to get your point across.
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