Ethel Morris - Director, Star 21 Ltd

"Many thanks once again for your invaluable advice and support.  We have worked together since we considered taking on our first employee over 10 years ago, and whether it's a quick question over the phone or a more protracted issue, the reassurance and peace of mind that your service brings is a real lifeline.  It enables us to proceed with our staffing matters confident in the knowledge that what we are doing complies with current legislation.

A classic example of this occurred in the last few days.  I spoke to you a while ago about child care vouchers. I still had all the notes I made at the time and to be honest, I felt a bit silly asking you about it again.  However, it was just as well I did, as you were able to bring me up to date with yet another change to the legislation that had come into effect earlier this year.  Your update has saved us from making a costly commitment which is now unnecessary.

When it comes to personnel matters, many people who run a small business appreciate the need to ensure everything is up to date but - like us - they just don't have the time to keep on top of all the changes.  Thank goodness, we know a lady who does.

I always feel I can speak to you on any HR issue that arises, no matter how trivial it first appears.  You are fully versed with our needs and your promise of "personnel with the personal touch" is exactly what you deliver, time and time again.

Thank you once again for your excellent service."